...highlight and then correct shrink-causing leaks in your business. The class will address those areas of shrink which are often overlooked or not recognised as shrink causing processes.

At the end of this master class, delegates will be able to go back to their business and better understand what tools and techniques are required and are available to them, whether they already exist within their own business or whether they need to look externally for the tools and expertise required to cap the leaking profit well!
Presented by, Phil Wilson & Jonathan Slade

Target Audience - New or existing Small to Medium estate retailers; Retailers without established PP/LP departments, PP/LP Managers new to their role.

Biography of Presenters
Jonathan Slade - After working in Senior Retail Operations positions in the Burton Group and Arcadia, Jonathan joined the Rubicon Group in 2001. Appointed Head of Profit Protection for Principles Retail he established a successful Profit Protection/Loss Prevention strategy for the 370 store chain. That success of that strategy translated into providing a major contribution of bottom line Profit for the Principles business. Passionate about Profit Protection and business analytics, Jonathan's impressive portfolio of skills and experience spanning some 25 years in the retail industry, will provide enormous knowledge and support to any prospective client.

Jonathan enjoys Travelling and devotes a lot of time to charity work, whilst also pursuing his preparation to become a Magistrate.

Phil Wilson - Phil joined Sainsbury’s in 1990 as a replenishment assistant, steadily progressed through the store management structure before coming out of stores to work in a regional stock systems role. From here he progressed to a Head Office position in the corporate stock management team. In 2001 Phil became Head of Operational Support for Profit Protection. Whilst this was Phil’s first foray into the world of Loss Prevention, he soon discovered a passion for it like no other in his career. Phil oversaw some very successful initiatives during his time in Profit Protection at Sainsbury’s including the introduction of EAS throughout the estate, and a multi million pound security upgrade programme for Sainsbury’s most ‘at risk’ stores. In 2009, Phil left Sainsbury’s to join OCS where he now leads the SecureSmart programme after initially supporting the set up and introduction of its Profit Protection business.

Outside of work, Phil enjoys a range of sporting activities, especially golf, and enjoys foreign travel.

While fraudsters continually hone their ability to clone identities, access the most confidential personal information and pass through traditional credit and identity checks, the latest database techniques has the power to shut them out without distressing genuine customers.
Using insights from the fraud prevention industry’s leading experts, Keith Jones, Head of Data Strategy for Royal Mail Data Services, shares tools and techniques for combating the fraudsters even more effectively.

In this session you will learn:

• Detailed insights into the challenges facing the industry in preventing fraud
• How Royal Mail’s knowledge and experience is leveraged to identify the key warning signs
• How utilising your existing internal data assets can help beat fraud
• Simple steps that bring balance between fraud prevention and customer experience

Presenter - Keith Jones, Head of Data, Royal Mail  

Biography of Presenter
Keith has been in the data industry for over 25 years – working across B2C and B2B data markets, dealing with data and marketing solutions. A direct marketer at heart, Keith has extensive experience of building databases, analytical and campaign management solutions.

His career started with Dun & Bradstreet where is credited with building their B2B market analytical solution business. From here he moved to be European MD of Home Shopping data business, Abacus and then to Acxiom and Qbase – the latter two being database management solution businesses.

Keith joined Royal Mail in June 2009 with the brief to establish a data business that utilises the data assets of Royal Mail Group.

Customer centricity and experience-based differentiation have taken centre stage in the retail market. The focus is now on creating a much more engaging relationship with consumers around your brand and really responding to the needs and desires of customers.

Part of the challenge with meeting and surpassing customer expectations lies in how well retailers service customers through various touch points. Efficiently identifying and verifying customers at point of acquisition is an essential element of good customer service and the first step towards developing a loyal customer base.

Presenter - Becky Weafer, Retail Identity Specialist, Experian

Becky specialises in Identity Management for the retail sector, providing electronic identity verification solutions for some of the UKs largest retailers.